List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Identify and clarify customer’s request | 1.1 Identify customer’s requirements 1.2 Elicit all necessary information from customer 1.3 Gather data on insurance proposal within timelines required by organisation 1.4 Apply underwriter’s terms and conditions 1.5 Verify risk information advised by customer 1.6 Implement survey requirements, if applicable |
2. Issue insurance contact | 2.1 Specify terms and conditions of contract in line with organisational guidelines, policy and procedures 2.2 Refer decision to appropriate person if request falls outside organisational guidelines 2.3 Complete and review contract documentation to ensure it meets legislative requirements 2.4 Check contract for accuracy and omissions according to operating procedures 2.5 Issue cover note, quote or new insurance contract following organisational operating procedures, and despatch to customer 2.6 File contract documentation accurately in accordance with operating procedures 2.7 Cancel policy and despatch documentation to customer, if requested by customer |
Evidence of the following must be provided:
interpret and apply relevant legislation accurately
identify and clarify the customer’s request
issue insurance contract according to organisational and legislative requirements
update documentation and systems according to organisational procedures.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
outline basic compliance requirements for this industry sector
outline organisational and departmental policy, procedures and authorities as they relate to contracts of insurance
explain the wording of insurance policies in terms of the organisation and industry sector
outline organisational information technology and communication systems used to process insurance policies
explain the interpretation of applicable ratings
identify and describe insurance products available to customers
outline the relevant industry legislation and regulations that apply to insurance policies
explain underwriter terms and conditions
explain survey requirements to gather and analyse appropriate information to issue contracts of insurance.
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the insurance services field of work and include access to:
organisational records
organisational policy, procedures, legislation and regulations as they relate to contracts of insurance
a range of common technology and software.
Assessors must satisfy NVR/AQTF assessor requirements.